FAQs

How can I contact Dazzoro?

You can reach us anytime at info@dazzoro.com, and our dedicated customer service team will be happy to assist you.

Do you ship worldwide?

Yes, we offer worldwide shipping to bring our luxurious jewelry to customers around the globe.

Where do you ship from?

We work with trusted partners to ship from multiple locations worldwide, ensuring your orders are processed as efficiently as possible.

Can I change or cancel my order?

To provide prompt service, changes or cancellations must be requested within 12 hours of placing your order. After this period, your order will be processed. Once received, it can be returned in accordance with our Refund Policy.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for your convenience.

When will my order be processed?

Orders are processed between Monday and Friday (excluding holidays). Please allow 1-3 business days for processing before your order is shipped.

How long will it take to receive my order?

Delivery times vary by location. Most orders arrive within 3-10 business days after shipping. Please note that processing and delivery times may be extended during holidays or sale events.

What if I don’t receive my order?

If your order does not arrive within 30 days of shipping, please contact us at info@dazzoro.com, and we will resolve the issue promptly.

Will I be charged customs or taxes?

Orders are tax-free in US Dollars, but import duties, taxes, and customs fees may apply based on your country’s regulations. These charges are the customer’s responsibility and are not covered by Dazzoro. For more information, contact your local customs office.

How do I return an item?

To initiate a return, contact us at info@dazzoro.com. Please refer to our Refund Policy for details on eligibility.

What if I receive a defective, incorrect, or damaged item?

If you receive an item that is defective, incorrect, or damaged, please email info@dazzoro.com with your order number, photos of the item, and a brief description of the issue. We’ll resolve your case as quickly as possible.

When will I receive my refund?

Refunds will be processed to your original payment method within 7-10 business days after we receive the returned item or approve your cancellation request. Please contact your bank or credit card provider for updates on when the credit will appear in your account.